Personal Designations
In accordance with the German language, personal designations refer equally to both genders. The contents of this document are protected by copyright, and any use is excluded. This is regularly checked by appropriate programs.
1. Contact Information and Points of Contact
Familie Walser GmbH
Silvia Zehnle and Jürgen Zehnle
Dorfstraße 41a
6561 Ischgl | Tyrol | Austria
2. Protection of Personal Data of Natural Persons
In accordance with Art. 13 GDPR, Walser GmbH informs about data processing and its legal basis. These are fundamentally the contractual relationship and consent.
Only such personal data is collected that is necessary for the execution and processing of the contract or that you have voluntarily provided.
Walser GmbH processes your personal data in accordance with the GDPR, based on laws, the contract, or your consent.
3. Type of Data Processed
We process your personal data that you provide to us as part of the contractual relationship or due to a pre-contractual relationship (e.g., booking inquiry), such as name, address, email address, telephone number, date of birth. Additionally, we store the data of your contact with us, such as booking history, your inquiries, contracts, services used at the hotel, etc.
In case of using special services or offers (hotel Wi-Fi), additional data will be processed. This will be indicated in the relevant sections.
4. Purpose and Legal Basis of Processing
If you contact us via our website, make a booking, order a newsletter, or use other services of our hotel, the data provided in the form will be stored by us. If an inquiry or booking process is aborted, the data will not be saved.
We process your personal data for the purpose of fulfilling our pre-contractual obligations, such as responding to your inquiries, fulfilling the contract and associated ancillary services, such as accounting, provision of services, etc., and fulfilling our legal obligations.
The legal basis for data processing is therefore the contract or the pre-contractual relationship as well as Austrian law, insofar as it results in statutory retention obligations. If the processing is not required for contractual purposes, it is based on your consent.
5. Newsletters, Promotional Mailings, Competitions
Provided we have your corresponding consent, we also process your data for promotional and informational purposes, such as sending you newsletters or offers, or for participation in competitions.
You can revoke your consent at any time by email to hotel@eldorado-ischgl.at. We will then promptly delete your email address from our newsletter system.
6. Use of Hotel Wi-Fi
When using the Wi-Fi network, data from this Internet connection (traffic data), such as the IP address, MAC address, access time, and connection duration, are stored. Content data is not stored. The data is stored and deleted in accordance with the provisions of the Telecommunications Act (TKG).
7. Data Retention
Your data will only be stored as long as required by the aforementioned purpose or as long as it is necessary due to statutory retention obligations or justified to protect legitimate interests, such as the defense against compensation claims.
In addition, data will only be stored based on your consent until revoked. Despite your consent, we are not obligated to store the data permanently and may delete it at any time.
Traffic data from Wi-Fi connections is stored or deleted in accordance with the provisions of the Telecommunications Act (TKG).
8. Data Transmission
Data will only be transmitted to third parties, particularly external service providers such as IT service providers, tax consultants, or accountants, if this is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. To protect our legitimate interests, the data may also be forwarded to lawyers or authorities.
It is noted that under the conditions of § 99 (5) TKG, we are entitled and obligated to transmit traffic data from Wi-Fi connections to courts, public prosecutors, and authorities.
Processor contracts according to Art. 28 GDPR are concluded with service providers.
Data transmission and storage take place via servers of our IT service provider and payment service provider located in the EU / EEA. Data is not transmitted to third countries.
9. Data Security
We take appropriate precautions and technical and organizational measures according to the state of the art to protect your personal data.
Despite our efforts, it cannot be ruled out that information you transmit to us via the Internet or other telecommunications networks may be viewed and used by other persons. We do not accept liability for such unauthorized uses of your data by third parties.
10. Your Rights
As a data subject, you have the right at any time to access information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to rectification, data portability, objection, restriction of processing, blocking, or deletion of incorrect or unlawfully processed data. You also have the right at any time to revoke any consent given for the use of your personal data.
Your request can be fulfilled as long as neither laws, agreements, nor legitimate interests of the controller prevent it.
If there are changes to your personal data, we ask that you notify us accordingly.
Your request for information, deletion, rectification, objection, and/or data transfer, in the latter case, provided it does not cause disproportionate effort, can be addressed to the above-mentioned contact details of the controller.
If you believe that the processing of your personal data by us violates applicable data protection law or that your data protection rights have been violated in another way, please inform us so that we can address this. You also have the option to lodge a complaint with the competent supervisory authority. In Austria, this is the Data Protection Authority.
11. Additional Privacy Policy Website + Cookie Pop-Up
11.1. Server Log Files
Access data: The website operator or page provider collects data about accesses to the site and stores these as "server log files." The following data is logged:
The collected data is only used for statistical evaluations and to improve the website. However, the website operator reserves the right to check the server log files later if there are concrete indications of illegal use.
11.2. Cookies
Our website uses so-called cookies. These are small text files that are stored on your end device with the help of your browser. They do no harm.
We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit.
If you reject or deactivate cookies, the functionality of our website may be limited.
11.3. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies," text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the USA. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website and internet use. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
11.4. Use of Facebook Pixel and Conversion Tracking
With your consent, we use the "visitor action pixel" from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"), within our online presence.
With the help of the Facebook pixel, we can track the actions of users after they have seen or clicked on a Facebook advertisement. The aim is to measure the effectiveness of Facebook advertisements for statistical and market research purposes. The collected data is anonymous for us, meaning we do not see the personal data of individual users. However, this data is stored and processed by Facebook and linked to your Facebook account. The social media platform uses this data for its own advertising purposes, in accordance with Facebook's data usage policy.
11.5. Facebook Plugins
Plugins from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"), are used on these websites.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook's servers. The plugin content is transmitted directly to your browser and integrated into the website. This informs Facebook that you have visited our website. If you are logged into your Facebook account, Facebook can associate your visit to your Facebook account. If you interact with the plugins (e.g., clicking the "Like" button, leaving a comment), this information is also transmitted to and stored on Facebook's servers. You can prevent this association by logging out of your Facebook account.
For more information on how Facebook collects and uses your data, please refer to Facebook's privacy policy.
The site incorporates functions of the Instagram service, provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you have an Instagram account, you can link the content of our site to your profile. This allows Instagram to associate your visit to our site with your account. We also point out that as the provider of the site, we have no knowledge of the content of the transmitted data or its use by Instagram.
For more information, please refer to Instagram's privacy policy.
11.7. YouTube Plugins
Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages featuring a YouTube plugin, a connection is established to YouTube's servers. The YouTube server is informed about which of our pages you visited.
If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
For more information on how YouTube handles user data, please refer to YouTube's privacy policy at: https://policies.google.com/privacy?hl=en
THE ELDORADO PROMISE
